How our support works

Requests to Cyreen Support run through a ticket system. With these rules, we handle your request fastest.

• Entry through the contact form: Send requests through the contact form. Other channels (phone, Teams, personal e-mails to Cyreen employees) are not an official support entry.
• One e-mail = one ticket: Please send only one request per e-mail.
• Reply in the thread: Reply directly to our ticket e-mail, so the context is kept. Do not also add the support address in CC, otherwise a new ticket is created.
• Without a Cyreen contact: For questions about the offer and products, book a demo on cyreen.de.
• Questions about content: Clarify questions about ad delivery or content with the internal retail media project contact at the retailer, not with Cyreen Support.

Other topics, other areas

This page applies to questions about CAP Explorer. Report faults on screens, readers or the router in the store through C.A.P. in the store. Installation and partner topics are in the partner area, with a login.