Open the dashboards

You open the dashboards of a contact-based campaign in the Contact-based Campaigns campaign list, in the Reports column. New with the upcoming CAP Explorer release. Until then, there are the separate Impressions and Performance columns instead. The Impressions dashboard appears automatically, the Performance dashboard you request.

1Step 1: Add Products 2Step 2: Request 3Step 3: Requested 4Step 4: Available

Play again

Sample campaignStatus: Active Reports ImpressionsAvailable PerformanceAdd ProductsPerformanceRequestPerformanceRequested Full ReportBoth ready Report successfully requested.

1. Add ProductsNext moveYouAnalytics products are missing. You add them.
2. RequestNext moveYouYou click the button to request.
3. RequestedNext moveCyreenCyreen prepares the dashboard. Products and activities are locked.
4. AvailableNext moveYouBoth dashboards are ready. Full Report opens them.

• Only the Performance dashboard is requested. The Impressions dashboard appears by itself and is already Available here.
• Add Products: the campaign has no analytics products yet. You add them.
• Request: you can request it. After the click, «Report successfully requested.» appears.
• Requested: Cyreen prepares the dashboard. From now on, analytics products and marketing activities can no longer be changed.
• Available: the dashboard is ready. The Full Report button then replaces the two separate buttons.

Before you start

• Analytics products are assigned to the campaign, see Add analytics products.
• When each dashboard is ready is described in Reports at a glance.

Caution

Check the analytics products and marketing activities carefully before you request. After that, they can no longer be changed, only in individual cases through the contact form.

Steps

1. Check the status

   Open Contact-based Campaigns. The status is shown under the Performance button in the Reports column:

   Status	What to do
   Add Products	First add analytics products
   Request	Request it (step 2)
   Requested	Wait, Cyreen evaluates and checks (step 3)
   Available	Open it (step 4)
   No access	The buttons are grayed out because permissions are missing. Ask your administrator

   For scheduled campaigns (Scheduled), the Performance button does not exist yet. The button only appears if your account has the relevant permission for it. If access is missing through the role or through store-based access rules, it is not shown.

   

   The four Performance states in the Reports column, one campaign each.

2. Request

   Click Performance with the status Request, if your account has the relevant permission for it. The message «Report successfully requested.» then appears.

   

   Request state: you can request.

   

3. Requested: Cyreen evaluates and checks

   The status changes to Requested. In this step, Cyreen evaluates the data and a Cyreen expert checks it. Analytics products and marketing activities can no longer be changed. You do not need to do anything.

   

   Requested state: the data is being evaluated and checked.

4. Available: open the dashboard

   After that, Cyreen switches it to Available. One click on the button opens the dashboard. When both dashboards are ready, the Full Report button replaces the two individual buttons. What the dashboards show is described in Understanding the dashboards.

   

   Both dashboards are ready: Full Report opens them.

Problems?

I do not see a Request button. Whether you can request it yourself depends on who created the campaign. If you were invited to a campaign, the party that created it requests the dashboard.

My analysis groups are wrong, but the dashboard has already been requested. See Frequently asked questions.