Change, stop or delete a loop-based campaign

With the pencil icon Edit, you change a loop-based campaign, stop a running one or delete a scheduled one.

1Step 1: Scheduled 2Step 2: Active 3Step 3: Completed

Play again

Start End Today

Scheduled Not started yet. You can edit or delete it.

Active Playing in the store. You can only stop it.

Completed Ended. Editing is no longer possible.

Edit Delete Campaign Stop Campaign

If you stop an active campaign, it then shows the status Stopped.

Before the start, a campaign has the status Scheduled: you can edit it or delete it with Delete Campaign. From the start date it is Active: it can no longer be deleted, you can only stop it with Stop Campaign, and it then shows Stopped. After the end date it is Completed, and Edit is grey. Stopping and deleting cannot be undone.

Before you start

• You need the permission Loop-based Campaigns at the Manage level, see Access and permissions.
• The campaign belongs to your company and is neither completed (Completed) nor stopped. Otherwise Edit is gray and shows «Not Available» or «No Access».

You stop contact-based visuals differently, see Stop a contact-based visual immediately.

Change a campaign

What you can change depends on the status of the campaign.

Detail	Scheduled	Active
Campaign Name, Brand Company, Brand Name	Yes	Yes
Start Date	Yes	No
End Date	Yes	Yes
Type	No	No
Stores	Yes, only unavailable stores are locked	Yes, only unavailable stores are locked
Add a visual	Yes, up to the maximum number	Yes, up to the maximum number
Remove a visual	Yes, with Remove Visual	No, only stop it with Stop Visual

1. For the campaign, click the pencil icon Edit in the Action column. The window Edit : campaign name opens with the steps General Information & Schedule, Visuals, Stores and Review.

   

2. Change the details in the relevant step. Use Next and Back to move between the steps.

3. In the Visuals step, you add more visuals. When the maximum number is reached, «Maximum file upload limit reached. You cannot upload more files.» appears.

   

   The Visuals step, shown here while creating. In the Edit window it looks the same.

   • Scheduled: Click the X Remove Visual at the visual and confirm the question «Removing the visual will permanently delete it from this campaign.».
   • Active: Click Stop Visual at the visual and confirm the question «You are about to permanently stop the playout of the visual.». Stopped visuals are then listed under Stopped Visuals with the date (Stopped on).

4. Click Save.

Your changes are saved. A visual cannot be replaced directly: remove or stop the old one and add a new one. If you need a different type or a different start, clone the campaign.

Stop a campaign

Stopping is only possible with the status Active and cannot be undone. A stopped campaign cannot be resumed.

1. For the campaign with the status Active, click the pencil icon Edit in the Action column.

   

2. In the first step, General Information & Schedule, click Stop Campaign. The button only appears for active campaigns.

   

3. The question reads «You are about to permanently stop the playout of the entire campaign.». Click Yes.

   

4. The campaign now shows the status Stopped.

   

The campaign is no longer played out. It can still be visible in the store for up to 15 minutes, because content is always synchronized the same way in the store.

Delete a campaign

Deleting is only possible with the status Scheduled and cannot be undone. If you need the campaign again later, clone it before you delete it.

1. For the campaign with the status Scheduled, click Edit.

   

2. In the first step, click Delete Campaign.

   

3. The question reads «You are about to permanently delete this campaign.». Click Yes.

   

The campaign is no longer in the list.

Problems?

The Delete Campaign button is missing. Deleting is only possible with the status Scheduled. If the campaign has started, you can only stop it.

The Stop Campaign button is missing. It only appears for campaigns with the status Active.

The Start Date field is locked. From the status Active, the start is fixed.

Watch stopping and deleting as a video (33 seconds)