# Change, stop or delete a loop-based campaign

Source: https://help.cyreen.de/en/cap-explorer/kampagnen/loop/stoppen-loeschen/ | Language: en | Reviewed: 2026-10-16

With the pencil icon **Edit**, you change a loop-based campaign, stop a running one or delete a scheduled one.

## Before you start

- You need the permission **Loop-based Campaigns** at the **Manage** level, see [Access and permissions](https://help.cyreen.de/en/cap-explorer/benutzer-und-zugang/zugriff-und-rechte.md).
- The campaign belongs to your company and is neither completed (**Completed**) nor stopped. Otherwise **Edit** is gray and shows «Not Available» or «No Access».

You stop contact-based visuals differently, see [Stop a contact-based visual immediately](https://help.cyreen.de/en/cap-explorer/kampagnen/kontaktbasiert/contact-based-visual-stoppen.md).

## Change a campaign

What you can change depends on the status of the campaign.

| Detail | **Scheduled** | **Active** |
|---|---|---|
| **Campaign Name**, **Brand Company**, **Brand Name** | Yes | Yes |
| **Start Date** | Yes | No |
| **End Date** | Yes | Yes |
| **Type** | No | No |
| **Stores** | Yes, only unavailable stores are locked | Yes, only unavailable stores are locked |
| Add a visual | Yes, up to the maximum number | Yes, up to the maximum number |
| Remove a visual | Yes, with **Remove Visual** | No, only stop it with **Stop Visual** |

1. For the campaign, click the pencil icon **Edit** in the **Action** column. The window **Edit : campaign name** opens with the steps **General Information & Schedule**, **Visuals**, **Stores** and **Review**.

   ![Campaign list with the pencil icon Edit in the Action column](https://help.cyreen.de/media/loop-kampagne-stoppen-loeschen/01-aktive-kampagne-bearbeiten.webp)

2. Change the details in the relevant step. Use **Next** and **Back** to move between the steps.

3. In the **Visuals** step, you add more visuals. When the maximum number is reached, «Maximum file upload limit reached. You cannot upload more files.» appears.

   ![Visuals step with an uploaded visual](https://help.cyreen.de/media/loop-erstellen/04-visual.webp)

*The Visuals step, shown here while creating. In the Edit window it looks the same.*

   - **Scheduled:** Click the X **Remove Visual** at the visual and confirm the question «Removing the visual will permanently delete it from this campaign.».
   - **Active:** Click **Stop Visual** at the visual and confirm the question «You are about to permanently stop the playout of the visual.». Stopped visuals are then listed under **Stopped Visuals** with the date (**Stopped on**).

4. Click **Save**.

Your changes are saved. A visual cannot be replaced directly: remove or stop the old one and add a new one. If you need a different type or a different start, [clone](https://help.cyreen.de/en/cap-explorer/kampagnen/loop/klonen.md) the campaign.

## Stop a campaign

Stopping is only possible with the status **Active** and cannot be undone. A stopped campaign cannot be resumed.

1. For the campaign with the status **Active**, click the pencil icon **Edit** in the **Action** column.

   ![Campaign list with the pencil icon Edit for an active campaign](https://help.cyreen.de/media/loop-kampagne-stoppen-loeschen/01-aktive-kampagne-bearbeiten.webp)

2. In the first step, **General Information & Schedule**, click **Stop Campaign**. The button only appears for active campaigns.

   ![General Information and Schedule step with the Stop Campaign button](https://help.cyreen.de/media/loop-kampagne-stoppen-loeschen/02-stop-campaign.webp)

3. The question reads «You are about to permanently stop the playout of the entire campaign.». Click **Yes**.

   ![Question about stopping with the Yes and No buttons](https://help.cyreen.de/media/loop-kampagne-stoppen-loeschen/03-stoppen-bestaetigen.webp)

4. The campaign now shows the status **Stopped**.

   ![Campaign list with the campaign in the status Stopped](https://help.cyreen.de/media/loop-kampagne-stoppen-loeschen/04-kampagne-gestoppt.webp)

The campaign is no longer played out. It can still be visible in the store for up to 15 minutes, because content is always synchronized the same way in the store.

## Delete a campaign

Deleting is only possible with the status **Scheduled** and cannot be undone. If you need the campaign again later, [clone](https://help.cyreen.de/en/cap-explorer/kampagnen/loop/klonen.md) it before you delete it.

1. For the campaign with the status **Scheduled**, click **Edit**.

   ![Campaign list with the pencil icon Edit for a scheduled campaign](https://help.cyreen.de/media/loop-kampagne-stoppen-loeschen/05-geplante-kampagne-bearbeiten.webp)

2. In the first step, click **Delete Campaign**.

   ![General Information and Schedule step with the Delete Campaign button](https://help.cyreen.de/media/loop-kampagne-stoppen-loeschen/06-delete-campaign.webp)

3. The question reads «You are about to permanently delete this campaign.». Click **Yes**.

   ![Question about deleting with the Yes and No buttons](https://help.cyreen.de/media/loop-kampagne-stoppen-loeschen/07-loeschen-bestaetigen.webp)

The campaign is no longer in the list.

![Campaign list without the deleted campaign](https://help.cyreen.de/media/loop-kampagne-stoppen-loeschen/08-liste-nach-loeschen.webp)

## Problems?

**The Delete Campaign button is missing.** Deleting is only possible with the status **Scheduled**. If the campaign has started, you can only stop it.

**The Stop Campaign button is missing.** It only appears for campaigns with the status **Active**.

**The Start Date field is locked.** From the status **Active**, the start is fixed.

Watch stopping and deleting as a video (33 seconds)

[Video: Whole process as a video](https://help.cyreen.de/loops/loop-kampagne-stoppen-loeschen/ganzer-ablauf.mp4)