# Request an account

Source: https://help.cyreen.de/en/cap-explorer/erste-schritte/konto-beantragen/ | Language: en | Reviewed: 2026-10-30

As a rule, Cyreen does not create accounts for retailer users. Every retailer has at least one user who may create new users for their own company. You ask this user for your account.

## Before you start

- You need an e-mail address you can access. The welcome e-mail is sent to this address.
- For your account, the user of your company needs four details: user name (freely chosen), e-mail address, company (usually your employer) and role (depending on what you should do in the CAP Explorer). How an account is created is described in [Create a new user](https://help.cyreen.de/en/cap-explorer/benutzer-und-zugang/benutzer-anlegen.md).
- If you already have an account but cannot log in, see [Log in and password](https://help.cyreen.de/en/cap-explorer/erste-schritte/anmelden.md#problems).
- Have you had no contact with Cyreen yet? Then we would like to get to know you first. Book a demo with the Cyreen team.

  [Book a demo](https://bookings.cloud.microsoft/book/CyreenGmbH2@cyreen.de/)

## Steps

1. Ask the user of your company who may create new users for an account for the CAP Explorer. If you do not know who that is, or your company has no such user yet, open the contact form.

2. Wait for the welcome e-mail. It comes from **no-reply@cyreen.de** with the subject **Welcome to CAP Explorer - Please Set Up Your Password**.

   ![Welcome e-mail with the link Setup Your Password and the link CAP Explorer](https://help.cyreen.de/media/konto-beantragen/02-email.webp)

3. In the e-mail, click **Setup Your Password**. Set a password and confirm it. The system sets no special requirements for the password, the e-mail recommends a unique, strong password. The link is valid for 14 days.

4. Open the link **CAP Explorer** at the end of the list in the e-mail. Log in with your e-mail address and the new password.

   ![Welcome e-mail with the link CAP Explorer highlighted](https://help.cyreen.de/media/konto-beantragen/02-email.webp)

## Result

You are logged in to the CAP Explorer. How the interface is structured is described in [The interface](https://help.cyreen.de/en/cap-explorer/erste-schritte/oberflaeche.md).

## Problems?

**No e-mail arrives.** Check your spam folder and the spelling of your address. If nothing arrives after some time, use the contact form again.

**The link has expired.** On the login page, click **Forgot password?** and set the password again, see [Forgot password](https://help.cyreen.de/en/cap-explorer/erste-schritte/anmelden.md#forgot-password).