# Open the dashboards

Source: https://help.cyreen.de/en/cap-explorer/auswertungen/dashboards-anfordern/ | Language: en | Reviewed: 2026-11-01

You open the dashboards of a contact-based campaign in the **Contact-based Campaigns** campaign list, in the **Reports** column. New with the upcoming CAP Explorer release. Until then, there are the separate **Impressions** and **Performance** columns instead. The Impressions dashboard appears automatically, the Performance dashboard you request.

## Before you start

- Analytics products are assigned to the campaign, see [Add analytics products](https://help.cyreen.de/en/cap-explorer/kampagnen/kontaktbasiert/schritt-2.md).
- When each dashboard is ready is described in [Reports at a glance](https://help.cyreen.de/en/cap-explorer/auswertungen/reporting-angebot.md#when-are-the-dashboards-available).

> **Caution**
>
> Check the analytics products and marketing activities carefully before you request. After that, they can no longer be changed, only in individual cases through the contact form.

## Steps

1. **Check the status**

   Open **Contact-based Campaigns**. The status is shown under the **Performance** button in the **Reports** column:

   | Status | What to do |
   |---|---|
   | **Add Products** | First [add analytics products](https://help.cyreen.de/en/cap-explorer/kampagnen/kontaktbasiert/schritt-2.md) |
   | **Request** | Request it (step 2) |
   | **Requested** | Wait, Cyreen evaluates and checks (step 3) |
   | **Available** | Open it (step 4) |
   | **No access** | The buttons are grayed out because permissions are missing. Ask your administrator |

   For scheduled campaigns (**Scheduled**), the **Performance** button does not exist yet. The button only appears if your account has the relevant permission for it. If access is missing through the role or through store-based access rules, it is not shown.

   ![Campaign list with the Reports column: Performance Add Products, Performance Request, Performance Requested and Full Report](https://help.cyreen.de/media/dashboards-request/01-report-states.webp)

*The four Performance states in the Reports column, one campaign each.*

2. **Request**

   Click **Performance** with the status **Request**, if your account has the relevant permission for it. The message «Report successfully requested.» then appears.

   ![Campaign row with Performance in the Request state](https://help.cyreen.de/media/dashboards-request/03-state-request.webp)

*Request state: you can request.*

   ![Performance Request button with the tooltip Request the performance report](https://help.cyreen.de/media/dashboards-request/02-request-tooltip.webp)

3. **Requested: Cyreen evaluates and checks**

   The status changes to **Requested**. In this step, Cyreen evaluates the data and a Cyreen expert checks it. Analytics products and marketing activities can no longer be changed. You do not need to do anything.

   ![Campaign row with Performance in the Requested state](https://help.cyreen.de/media/dashboards-request/04-state-requested.webp)

*Requested state: the data is being evaluated and checked.*

4. **Available: open the dashboard**

   After that, Cyreen switches it to **Available**. One click on the button opens the dashboard. When both dashboards are ready, the **Full Report** button replaces the two individual buttons. What the dashboards show is described in [Understanding the dashboards](https://help.cyreen.de/en/cap-explorer/auswertungen/dashboards-verstehen.md).

   ![Campaign row with the Full Report button](https://help.cyreen.de/media/dashboards-request/05-state-full-report.webp)

*Both dashboards are ready: Full Report opens them.*

## Problems?

**I do not see a Request button.** Whether you can request it yourself depends on who created the campaign. If you were invited to a campaign, the party that created it requests the dashboard.

**My analysis groups are wrong, but the dashboard has already been requested.** See [Frequently asked questions](https://help.cyreen.de/en/cap-explorer/nachschlagen/haeufige-fragen.md#why-can-i-no-longer-change-analytics-products-or-marketing-activities).